XGramatikInsights

Bezos: "when the data and the anecdotes disagree, the anecdotes are usually right." Amazon's internal metrics said customers waited under 60 seconds for customer service, Bezos called and waited more than 10 minutes. One call, and the metric was gone.

Bezos: "when the data and the anecdotes disagree, the anecdotes are usually right." Amazon's internal metrics said customers waited under 60 seconds for customer service, Bezos called and waited more than 10 minutes. One call, and the metric was gone.

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